Return & Exchange
Eligibility
Defective products caused by manufacturing issues may be replaced or refunded according to this policy. Contact sales within 30 days of delivery with proof of purchase, product photos and a short fault description.
What we cover
- DOA / manufacturing defects under normal use
- Wrong item shipped versus the confirmed order
- Visible transit damage reported within 48 hours of delivery
What we do not cover
- Damage from incorrect wiring, overload or improper installation
- Products modified or opened beyond normal inspection
- Consumables, cables or accessories sold as final sale (unless defective)
How to request
- Email sales@wirelessswitchesiot.com with your order number.
- Include photos / short video of the issue and the product label.
- Wait for an RMA / return instruction before shipping anything back.
Exchange & refund
Approved returns are exchanged for the same model when stock allows, or refunded to the original payment method. Return shipping for confirmed defects is covered by Honestiot; other cases may be buyer-paid.